FAQ

You can always put your ticket(s) up for offer on TicketSwap. You can do this through the link in the confirmation email. Keep in mind that the maximum asking price for a resold ticket is 120% of the original ticket price and that selling your ticket(s) to a new visitor always happens via Secure Swap.

The city of Rotterdam has a zero tolerance policy on drugs for clubs and festivals. Be aware your access to the event will be prohibited if the security finds any drugs on you (at the entrance or during the event).

During day events, doors close at 21:00. During night events, doors close at 02:00. Make sure you arrive before then.

If it is necessary to bring your medication to one of our events, you need to bring an official declaration of a doctor. In case of doubt, the security will check your medication and declaration. You can be asked to leave your medication at the first aid post.

Smoking is only permitted outside in designated areas. No cigarettes are sold at the Maassilo.

If you notice after the event that you have lost something, you can send an email to info@maassilo.com.

Glow in the Dark uses 'sealed tickets'. Sealed tickets can only be downloaded shortly before the event. Once the tickets become available for download, you will receive an email from Eventix. If you have purchased tickets for a group of people, you can assign or forward the tickets to your friends as soon as they can be downloaded. Glow in the Dark has chosen for sealed tickets to make it more difficult for resellers and scammers. This makes the ticket purchasing process safer and fairer. In addition to sealed tickets, the number of tickets per order for the first tranches is set to a maximum of four tickets. If someone places many orders at once, has a trading history, or if it is otherwise clear that they are not buying tickets for themselves or their friends, Glow in the Dark will refund their order.

Yes, there are more than enough lockers available on site. It is not possible to purchase a locker in advance. Lockers can be paid for by card and cash.

If you can't find your ticket, you can search for it on the Eventix website at https://eventix.nl/search by entering the payment description and payment method. If that doesn't work, you can contact info@glowinthedarkgs.com with a screenshot of your bank statement and the payment description. Make sure the description is clearly visible in the screenshot.

You can purchase tokens with card and cash.

The fastest and most convenient way to reach the Maassilo is by metro. From Rotterdam Central Station, take metro line D/E [Akkers/Slinge] and get off at Maashaven station. The venue is located right next to this station.

The minimum age to get in is 18 years old. Your identification can be checked at the entrance and people who are under 18 will be refused entrance.

Please read the full house rules on the website. Below you will find the most important prohibited items: No chewing gum, lollipops or similar items are allowed inside (products that are not fully consumed). For the protection of your own and others' safety, a search obligation applies (including bags). If you refuse to cooperate, you will be denied entry. Persons dressed in tracksuits, football shirts and/or clothing associated with certain groups will be refused. Additionally, caps, balaclavas or other face coverings are not permitted, nor are flashy gold or silver chains, hip and shoulder bags, cartoon sweaters and/or sweatshirts, and flashy glasses. A relaxed attitude and corresponding behaviour is a basic requirement. Aggression in tone or attitude will result in denial of entry. Food, coolers, packed lunches, pressurised containers, liquids, writing utensils, perfume, stickers, tape and similar items are not allowed inside. These will be confiscated and disposed of.